NHS: Rethinking the Workforce Planning


Blinx had already created a product called NHS PACO that was ready for release soon. However, I was brought into the project to help redesign the UI.

From some testing, the product team had decided that the data on the current PACO display was only showing data and not allowing the user to do anything with it. So rather than just redesign what was there we had to rethink how the data came across and how the PACO app was structured altogether.


Head of UX/UI

Brought into the project at a late stage for a fast UI uplift.


Blinx created NHS PACO as a patient care and optimisation BI tool. This product is equipped with the ability to display the general practice’s capacity and demand, the DNAs (did not attend), eConsultations, Population health, prescribing dashboards and Comms Hub.

This PACO app is currently deploying to practices around Liverpool but has the ability to launch to up to 86 practices throughout the northwest. This is why we are working on v2, so that this is ready for the wider launch.

Understanding the brief

I had previously been working on Alder Hey as my own product within the NHS and had not been previously involved in PACO. However, Gareth and Michaela requested I joined the PACO team as they wanted a similar approach to design in this project as I gave in the Alder Hey design.

On this call, I was briefed that the first area needing redesigning was Capacity and Demand. This would now be split off into 4 subcategories: Summary, Workforce Planning, Service Planning & Patient Flow. Based on the conversations we had and what I understood from their pain points with the current system, I went away and created a rough version of my solution on XD (seen below). This was met with great feedback and has since been presented to the healthcare team and will be the direction we take PACO going forward.